Let's play 40 questions

ITIL cert exam was today. Overall, there was nothing unexpected. Finished the 40 questions in about half an hour. Results maybe Wednesday. • The seminar was well worth the time and money - not only because of the expected successes in the exam, but because we got our customer involved in this, and three lead IT folks participated in the seminar and took the test. It was a great way to get everyone thinking from the same point of view. Now that we have a common lexicon and and understanding of the ITIL "processes", I think everything will start to fall into place including a better understanding of how to proceed with all the BPR efforts. • Perhaps the most important result was that the seminar and testing gave customer and contractor a common goal which was very low risk (i.e., possible negative outcomes only significantly impact the individual(s), while the possible positive outcome can be shared by the group). It was kind of like a war games exercise - no one truly loses, and everyone comes out increasingly assured of the other's competence. I guess it is a trust / team-building type of experience that is actually relevant to the real tasks at hand whereas a non-business-at-hand experience would miss the mark. • On a closing note, ITIL implementation is a great way to lay a foundation for CMMI because aligning to ITIL will provide the 'business engine' that will be tuned within CMMI, and not, I think, vice versa. Also, I don't agree with the view that CMMI-DEV is only for software and ITIL is only for backoffices and helpdesks. They are both concepts that aid in the orchestration of people- processes- tools systems.