Work sum

Mainly focusing on plans for the remaining months of the contract's first term. Taking some ITIL-derived documents and activities, and elaborating on them to extract a customer-agnostic list of IM/IT processes. We will then take the processes and procedures we have been provided and do a cross-check to see what our current inventory looks like relative to a possible to-be model. Also, still trying to get the project rolling in EAC, and may end up attending some EAC-specific training with the heads of state as it were. • Also, looking at visualization and navigation options for making surfable maps of BP/BPR. Possible extensions in the future to provide a place for trend analysis etc. • Apparently still on the hook for realtime IT dashboard. The service desk software must be gently excised from the enterprise. Maybe that is possible after all the trouble (downtime) it caused this past week. I hope so. It would open the door for SOA efforts which are more aligned to upper echelon requests for net-centricity.